Privacy Policy

We collect information you provide directly to us, including:

• Name, address, phone number, and email address
• Service request details and history
• Payment information (processed securely by third-party providers)
• SMS and email communication preferences
• Information about your property relevant to plumbing/HVAC service

We use your information to:

• Provide plumbing and HVAC services
• Schedule appointments and dispatch technicians
• Process payments
• Send service reminders, marketing messages, and review requests (only with your opt-in consent)
• Improve our services and customer experience
• Comply with legal obligations

If you opt in to SMS marketing, we may send you promotional messages, service reminders, appointment confirmations, and review requests. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

We do not share opt-in consent information with third parties for marketing purposes.

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business (e.g., ServiceTitan, Twilio, payment processors)
• Legal authorities when required by law
• With your explicit consent

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a list of third parties we share data with

We use industry-standard security measures to protect your information, including encryption and secure storage.